Refund policy

Thank you for shopping with cKg – Consciously Crafted for the Free-Spirited Woman.
Because our garments are made in small batches, each piece is created with intention, care, and high-quality standards. Please review our return guidelines below.

Returns

We accept returns within 14 days of delivery for store credit or exchange.

To be eligible, items must be:

Unworn and unwashed
Free of stains, scents, or damage
In original condition with all tags attached
Not a sale, pre-order, or limited-release item

Returns that do not meet these conditions may be declined.

Exchanges

We offer free size exchanges within 14 days (U.S. only).
Style or color exchanges depend on stock availability due to our small-batch production.

If a replacement is unavailable, store credit will be issued.

Store Credit

Approved returns will be issued as store credit via digital gift card.

Store credit:

Never expires
Can be used on any item
Is issued after inspection of the returned item

Refunds to Original Payment Method

We do not offer refunds unless:

The item arrived damaged
You received the wrong item
There is a verified manufacturing defect

If eligible, we will cover return shipping and issue a full refund.

Final Sale Items

The following cannot be returned or exchanged:

Sale/discounted items
Pre-order items
Limited-release drops
Bodysuits and accessories (for hygiene reasons)

Return Shipping

Customers are responsible for return shipping costs unless the return is due to damage or an incorrect item.

We recommend using a trackable service, as lost return packages cannot be replaced.

Order Cancellations

Orders can be canceled within 12 hours of purchase.
After this window, your order begins processing and cannot be canceled.

Received a Damaged or Incorrect Item?

Please contact us within 48 hours of delivery at info@cokaigne.com with:

Your order number
A clear photo of the issue

We will resolve it promptly.

Need Help?

For questions about sizing, fit, or returns, email us anytime: info@cokaigne.com